Privacy Policy
This privacy notice is designed to help you understand what kind of information I collect from you and how I will process and use this information. You have a right to know what data is held about you, and this privacy notice will tell you what I do with that information.
I, Aimee Bishop, offer counselling and psychotherapy as a self-employed service provider, under the name ‘Therapy with Aimee’. I, Aimee Bishop, am the Data Controller of this site and, in accordance with the Data Protection Act (2018), General Data Protection Regulation (2016) and my registration with the Information Commissioners Office (ICO), I am required to provide you with details of how I collect, store and use the information collected.
Acceptance of this privacy notice is deemed to occur upon your first use of www.therapywithaimee.co.uk (“this site”). If you do not accept and agree with this privacy notice, you must stop using this site.
What information is collected from this site?
The data collected for enquiries is your name, your preferred phone number and your email address. In response, I may also request information on your availability, therapeutic issues, and other details that I think are relevant to processing your request. Data given in an enquiry from a potential client (e-mails, mobile texts and voicemails) are password protected on mobile phone and laptop devices and will be kept for up to 12 months if therapy does not commence. If therapy commences, information will be kept in accordance with the BACP Ethical Practice guidelines and financial accounting best practice. By submitting your data, you are agreeing to receive the information you have requested, such as initial consultation or session scheduling communications.
Data on this site
This website uses Google Analytics (GA4) and Google Search Console to understand how people find this site, the number of people using this site and how they navigate this site. Google’s use and ability to share information collected about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
I may use Instagram's advertising platform to reach potential clients who might benefit from my services. When you interact with my Instagram ads or visit my profile, Instagram may share certain data with me, including demographic information and engagement metrics. This helps me understand how effective my advertising is and ensures I’m reaching women who genuinely need support with anxiety, overthinking, and self-doubt. If you've engaged with my Instagram content or visited my website, I may use Instagram's Custom Audiences feature to show you relevant content about my therapy services. You can opt out of personalised advertising through your Instagram ad preferences at any time. I may also use Instagram's Lookalike Audiences to reach new potential clients who share similar characteristics to those who have already engaged with my content. Any data shared through Instagram's advertising platform is processed in accordance with both this privacy policy and Instagram's data policy. I only use this information to provide relevant content about my therapeutic services and to measure the effectiveness of my marketing efforts.
When you visit this website your IP address will be recorded. This address will be matched against public and proprietary IP address databases to provide information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases, for example, single-person companies, it may be possible to identify personal data from publicly available ICANN data.
This site also uses cookies - small text files placed on your computer to make websites work efficiently and to provide information about people’s use of the site. Cookies are stored temporarily during your browsing session and are deleted from your device when the browser is closed. Most cookies are tracked anonymously to feed GA4 and learn how to improve your experience on the site. By using your browser controls, you are always in control of the cookies this site stores. More information on how to control cookies can be found on the Your Online Choices website. Please click here to view my Cookie Policy.
What information do I share?
I only use your data in relation to the delivery of my services. I do not use it for marketing or to sell to third parties. Our work together will be confidential except for very specific limited counselling reasons when I may need to share your data. All professional psychotherapists and counsellors work to professional codes of ethics and good practice. Regular supervision is a requirement from all professional psychotherapy and counselling organisations. I will, from time to time, discuss some aspects of our work in supervision, but your identity will not be disclosed. This takes place to monitor the professional consistency and ethical standards of our work. Under very rare circumstances, if I believe there was a serious risk of harm to either yourself or another person, I would be legally obliged to break confidentiality. If I thought it was necessary to contact your GP or any other professional concerned with your care, I would discuss this with you first. Your data will not be submitted to any other company without your prior consent, other than when required to do so by law, or with those data processors used for business operations, who process your data under my control:
· Google (website tracking and statistical services)
· Meta (if you have clicked an advert from Instagram)
How long is your data kept?
Data given in an enquiry from a potential client will be kept for up to 12 months if therapy does not commence. If therapy does commence, I am required to keep financial records for tax returns for 7 years. If you choose to continue with counselling, I will keep anonymised client notes for supervision, stored securely as outlined above. I store personally identifiable information (e.g. name, telephone number, address and email address) separately from session notes, all of which are retained for up to 7 years after your last session.
How do I keep your information safe?
All information you provide to me is stored as securely as possible. Any paper correspondence or session notes are kept in a locked cabinet. Electronic data is stored on a password-protected laptop in a password-protected document. Emails are kept on a password-protected Mac laptop and password-protected iPhone for the duration of the counselling and then deleted. For email correspondence, I use Gmail, which encrypts messages in transit. The transmission of information via the internet is never completely secure and I cannot guarantee the security of your data transmitted to me via email. Any transmission is at your own risk, so please consider the level of personal information you share in email. Gmail, as part of Google, is covered by the US privacy shield. Your personal data (emails and IP address) may go outside of the EEA. See the Data Privacy Framework for more information.
Your rights
You have the right to ask me to provide a copy of the information held by me in my records. You also have the right to require me to correct any inaccuracies in your information. If you would like to do this or have any further concerns please contact aimee@therapywithaimee.co.uk. You may also withdraw your consent for me to hold and process your data at any time by contacting this email address.
Changes to this notice
Any changes to this privacy notice will be placed here and will supersede this version. It is suggested that you read this page each time you use the website to ensure that it still meets with your approval.
Contacting me
If you would like me to update or remove information held on you, please contact aimee@therapywithaimee.co.uk. If you have any questions about this privacy notice, would like further information on how your data is used, how the security of your data is maintained, or if you want to know what information I have collected about you (a “Subject Access Request”), please make contact via aimee@therapywithaimee.co.uk. You may be requested to provide some form of identity verification to ensure your personal data is safeguarded.